Due to the current situation Edel-Optics would like to inform you that, despite the circumstances, the online shops are operating as usual and that the brand optician will continue to process all orders as quickly as possible. Visual aids are an essential support for many people in their everyday life and are thus indispensable. That is why Edel-Optics feels duty-bound to continue to ensure precisely this security and the quality of life of its customers.
For managing directors Dennis Martens and Marijo Sarac, the health of the customers and employees takes top priority. All necessary protection measures are being taken to this end. A large number of employees are already working from home, while the warehouse and workshop are managed using a strict shift system to keep any infection risk as low as possible.
At the Edel-Optics shops in Germany, the opticians and staff members on site will continue to offer the usual services, but with certain restrictions that are intended to counteract the spread of the Corona virus. Nevertheless, we are ensuring support for customers who are dependent on glasses.
As usual, customers around the world enjoy access to the online shop, which offers access to Europe’s largest selection of brand glasses. ‘We will do all we can in the upcoming weeks to ensure our service with the typical quality. The long-term provision of glasses, sunglasses, contact lenses and care products is ensured.’ says Marijo Sarac, managing director of Edel-Optics.
The shipping partner UPS is an important logistics component. Unfortunately, delivery delays due to the increased volumes or additional protection measures for the shipping staff cannot be ruled out in the current situation. Should you have questions regarding deliveries, orders or returns, please feel free to contact the customer support of Edel-Optics as usual.