Terms & Conditions

§ 1 Scope, Contracting Party

(1) These terms and conditions apply to all contracts for the purchase and delivery of goods that you, as a customer, conclude with Edeloptics GmbH, Straßenbahnring 19a, 20251 Hamburg, Germany (hereinafter "we", "us") via our online shop. The version published at the time of your order applies.

(2) These terms apply to consumers and – with the provisions of § 15 below – to traders (businesses). A "consumer" is an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.

(3) Terms of the customer that differ from these terms only become part of the contract if we have expressly agreed to their application in text form.

§ 2 Offer, Ordering Process and Formation of Contract

(1) The presentation of products in our online shop is not a binding offer but a non-binding invitation to you to submit an order (an invitation to treat).

(2) During the ordering process you place goods in the basket, proceed to the ordering flow via "proceed to checkout", enter your details or log in to your customer account, select the payment and delivery method, and may enter a voucher or discount code. Before you submit the order, all of your entries are shown to you in an order summary for review; you can correct input errors there.

(3) By clicking the button that completes the ordering process, you submit your order. By placing your order you confirm that you have full legal capacity to contract or that the consent of your legal representative has been obtained.

(4) Immediately afterwards you will receive an automatic acknowledgement of receipt by email. This is not yet an acceptance.

(5) By placing your order you submit an offer to conclude a contract of sale. The contract is only formed when we accept that offer; acceptance takes place by a separate order confirmation sent by email or by dispatch of the ordered goods. We are not obliged to accept orders and may decline acceptance on objective grounds (see § 14 below); orders are only possible in household quantities.

(6) Until we accept, you are not bound by your order and may cancel it at any time. We usually accept your order within a few days; until our acceptance or rejection we may retain any payment already made as an advance payment on your offer. For goods with a longer processing or procurement time – in particular individually manufactured prescription lenses – acceptance may take until the end of the expected delivery time notified during the ordering process. If we have not accepted your order within 14 days of receipt of the order – where a longer delivery time was notified during the ordering process: not until the end of that time, but at the latest within three months of receipt of the order – it is deemed to have been rejected. Where you cancel, where we reject, or where the order is not accepted, we will refund any payments already made without undue delay.

(7) Availability reservation: If we have already accepted your order and the goods are not available because a supplier fails to supply us through no fault of our own despite a congruent hedging transaction, we may withdraw from the contract. We will inform you without undue delay and refund any payments already made without undue delay. Your statutory rights remain unaffected.

(8) We store the text of the contract and send you the order data, these terms and the cancellation notice by email. You can view earlier orders in your customer account.

(9) Where an acceptance that has already been declared is based on a mistake in the declaration or in its transmission, we may rescind it in accordance with the applicable statutory provisions; we will inform you without undue delay and refund any payments already made.

§ 3 Prices, Delivery Costs, VAT

(1) The prices stated on the product page apply, including the applicable statutory value added tax, plus the delivery costs shown during the ordering process.

(2) For deliveries to countries outside the EU, import duties may arise in the country of destination which you bear, unless paragraph 3 provides otherwise.

(3) For deliveries to the United Kingdom, Switzerland and Norway we cover any import VAT and customs charges that may arise; no further costs arise for you there beyond the stated price plus delivery costs. This assumption of costs is a voluntary service that we may change at any time for future orders; the version published at the time of your order applies.

(4) For goods sold by quantity or weight we additionally state the unit price.

(5) Information on delivery costs is available here: Shipping Countries & Rates.

§ 4 Payment, Creditworthiness

(1) The payment methods shown during the ordering process are available:

• Credit card
• PayPal (further information about paying by PayPal can be found at www.paypal.de),
• Pre-payment (pre-payments must be received within 10 working days of our order confirmation. If the payment has not been credited to our bank account within 21 days, the order will be automatically cancelled)
• Apple Pay
• Google Pay

.

(2) Payment is collected or triggered as soon as you place your order, where the selected payment method technically provides for this (e.g. credit card following 3-D Secure authentication, PayPal, Apple Pay, Google Pay). The amount collected is treated as an advance payment on your offer until your order is accepted. Collection of the payment does not constitute acceptance of your order; the contract is formed exclusively in accordance with § 2. If no contract is formed – in particular if we reject your order (§ 14 below) or withdraw under § 2(7) – we will refund the amount already collected without undue delay.

(3) For a Ratepay payment method (invoice, direct debit), we assign our claim to Ratepay GmbH, Ritterstr. 12–14, 10969 Berlin, Germany; payment with discharging effect is then only possible to Ratepay. The Ratepay payment terms and privacy terms linked during the ordering process apply in addition. The same applies to payments via Klarna under Klarna's terms.

(4) If we or our payment service provider are unable to collect a direct debit for a reason for which you are responsible (e.g. insufficient funds, incorrect bank details, unjustified objection), you bear the resulting third-party costs (e.g. charges of the credit institutions involved). You remain free to prove that no loss or a lower loss has arisen.

(5) We offer at least one common, free payment method. We reserve the right not to offer individual payment methods depending on the result of a credit or risk assessment. The assessment is carried out using recognised mathematical-statistical procedures; details of the data processing are set out in our privacy policy.

(6) Delivery is made after receipt of payment or, in the case of purchase on invoice/direct debit, once the payment service provider has confirmed that it will assume the risk.

§ 5 Delivery and Dispatch

(1) Unless otherwise stated, we deliver within the expected delivery time shown during the ordering process. Stated delivery times are approximate unless they are expressly designated as binding. For goods with an individual prescription the delivery time may be extended by the lens manufacture; we notify you of the expected delivery time during the ordering process or with the order confirmation.

(2) We determine the type of dispatch, the dispatch route and the carrier at our reasonable discretion and are entitled to make reasonable partial deliveries at no additional cost to you.

(3) If you are a consumer, the risk passes only on handover to you or to a person designated by you who is not the carrier.

(4) In the event of force majeure or other unforeseeable events for which we are not responsible (e.g. operational disruptions, strikes, official measures), delivery periods are extended appropriately; we inform you without undue delay. If the event lasts longer than six weeks, both parties may withdraw from the affected contract; we will refund any payments already made without undue delay. Your statutory rights remain unaffected.

§ 6 Retention of Title

The goods remain our property until payment has been made in full.

§ 7 Set-off, Retention, Assignment

You may only set off against counterclaims that are undisputed or have been finally determined by a court. You are only entitled to a right of retention insofar as your counterclaim arises from the same contractual relationship. Monetary claims against us are freely assignable. The assignment of other, non-monetary claims against us requires our consent; consent may not be refused where your legitimate interest in the assignment outweighs our opposing interest.

§ 8 Vouchers and Discount Codes

(1) Promotional vouchers/discount codes can only be redeemed within the stated period and only once; they cannot be combined with one another unless expressly stated otherwise. Cash payment and subsequent crediting against orders already completed are excluded. Excluded items are named in the relevant promotion.

(2) Where there is a justified suspicion of misuse (e.g. multiple redemption, circumvention of restrictions), we are entitled to declare the affected vouchers/discounts invalid.

(3) Credit vouchers (where offered) can be redeemed within the statutory limitation period; any remaining balance is credited.

§ 9 Customer Account

(1) In connection with your order we provide you with a customer account through which you can manage your orders. Please keep your access data confidential and inform us without undue delay if you suspect misuse.

(2) You may request deletion of the account at any time, subject to ongoing orders and statutory retention obligations.

§ 10 Right to Cancel

Consumers have a statutory right to cancel distance contracts. You will find the full cancellation notice – with the cancellation period, the procedure (including the electronic cancellation function "cancel contract"), the exclusions and the model cancellation form – below and via the "Cancellation" link on our website. We make the cancellation notice available to you before you place your order and provide it to you with the acknowledgement of receipt (§ 2(4)) on a durable medium.

§ 11 Voluntary Right of Return and Return Service

(1) In addition to the statutory right to cancel, we grant you a voluntary right of return of 30 days from receipt of the goods. It applies only to unworn, complete goods in perfect condition with the original/hygiene seal not removed and does not apply to spectacle lenses made to your prescription. The voluntary right of return is a voluntary additional service that can be revoked at any time for future orders and to which there is no legal entitlement; the version published at the time of your order applies. Your statutory rights, in particular the statutory right to cancel and your rights in respect of faulty goods, remain fully and independently unaffected by this.

(2) Irrespective of who is required to bear the costs by law, we provide you with a free return label as a voluntary service. The free return service applies to returns from the country to which the delivery was made. If you use this label, we bear the costs of the return. This assumption of costs is a voluntary additional service that can be revoked at any time for the future and to which there is no legal entitlement; in the event of misuse (§ 14 below) we may exclude it. Without use of the label, the statutory allocation of costs applies.

§ 12 Subscription (Provision for Use / Spectacle Subscription)

(1) Insofar as we provide goods for use under a subscription (rental model, e.g. spectacle subscription), the following provisions apply in addition, together with the conditions stated during the ordering process (in particular the billing period and any minimum term).

(2) The goods provided remain our property. You undertake to treat the goods with care and to use them only for personal, intended use; commercial use as well as sale, letting, pledging or permanent transfer to third parties is not permitted. You must inform us without undue delay of any loss, damage, or of any seizure, attachment or other access to the goods by third parties. You are not liable for deterioration resulting from use in accordance with the contract; otherwise the statutory provisions apply.

(2a) We may terminate the subscription for good cause, in particular if you are in default of payment of two consecutive monthly charges or of an amount of corresponding size, seriously breach paragraph 2, or where there is justified suspicion of misuse of the spectacle protection (paragraph 9); the statutory termination rights of both parties remain unaffected.

(3) For subscriptions, the payment methods offered for this purpose during the ordering process are available; your payment data is stored with the relevant payment service provider for the recurring payments. The charge falls due and is collected at the beginning of each billing period.

(4) Where an initial minimum term is agreed, it is a maximum of 24 months. After the minimum term expires, or where there is no minimum term, the subscription runs for an indefinite period and may be terminated by either party at any time on one month's notice. The right of either party to terminate for good cause remains unaffected.

(5) You may terminate a subscription concluded online at any time via the termination function "terminate contracts here" on our website. On a confirmation page you submit the termination in binding form using the "terminate now" button. We will confirm to you without undue delay, on a durable medium (e.g. by email), the receipt and time of your termination and the end date of the contract.

(6) The agreed charge is fixed at least until the end of any minimum term. Promotional or introductory prices apply only to the initial billing periods stated for them. We may change charges for future billing periods; we notify you of such changes in text form at least six weeks before they take effect, and they take effect no earlier than the end of any agreed minimum term. Until they take effect, you may terminate the subscription (paragraphs 4 and 5).

(7) After the subscription ends, you send the goods provided back to us without undue delay, at the latest within 14 days; we provide you with a free return label for this. For the period during which you withhold the goods from us after the end of the contract, we may demand compensation in the amount of the agreed charge; further statutory rights of both parties remain unaffected.

(8) The voluntary right of return under § 11(1) does not apply to goods provided under a subscription. Your statutory right to cancel and your statutory rights in respect of faulty goods remain unaffected.

(9) Spectacle protection: If your subscription includes spectacle protection (cover for damage or loss), this service is provided by our insurance partner; scope, conditions (e.g. excesses, notification periods, proof of a police report in the event of theft) and exclusions arise exclusively from the insurance terms provided to you during the ordering process. Your statutory liability under paragraph 2 continues to apply only insofar as the spectacle protection does not cover the loss. In the event of payment default we may suspend use of the spectacle protection until the outstanding claims are settled, insofar as the insurance terms so provide.

§ 13 Faulty Goods, Liability

(1) Your statutory rights in respect of faulty goods apply. Nothing in these terms affects your rights under the Consumer Rights Act 2015, which include, in particular: (a) a short-term right to reject faulty goods for a full refund within 30 days of delivery; (b) the right to have the goods repaired or replaced; and (c) where repair or replacement is impossible or fails, a right to a price reduction or the final right to reject. Where a fault becomes apparent within six months of delivery, the goods are presumed to have been faulty at the time of delivery, unless we prove otherwise or this presumption is incompatible with the nature of the goods or of the fault. Claims are subject to the ordinary limitation period (six years in England and Wales and in Northern Ireland; five years in Scotland). What we owe under the contract is the quality that is satisfactory and customary in comparable goods; minor deviations customary in the trade or technically unavoidable in colour, shape, dimensions or material – in particular colour deviations resulting from screen display – do not fall below the quality that can objectively be expected. Where we or a manufacturer offer a guarantee, its content and scope arise from the relevant guarantee terms; your statutory rights remain unaffected.

(2) We are liable without limitation for damage arising from injury to life, body or health, from intent or gross negligence, and in the event of fraud. Nothing in these terms excludes or limits our liability for death or personal injury resulting from negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

(3) In the event of slightly negligent breach of a material contractual obligation, our liability is limited to the loss that is typical for the contract and foreseeable. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. Otherwise our liability is excluded. This paragraph does not affect any liability that cannot lawfully be excluded or limited towards a consumer, and does not exclude or restrict the statutory remedies referred to in paragraph 1.

(4) Liability for defective products under applicable product-liability law and under guarantees assumed remains unaffected.

(5) The limitations of liability in this paragraph also apply in favour of our legal representatives, employees and vicarious agents.

§ 14 Rejection of Orders, Blocking of Customer Accounts

(1) We reserve the right to decline acceptance of an order on objective grounds, in particular where there is justified suspicion of abusive conduct, incorrect information, non-payment from earlier orders, fraud, unjustified chargebacks, or threats or insults directed at our staff. Prohibitions on discrimination under the Equality Act 2010 remain unaffected.

(2) We grant voluntary additional services such as the free return label (§ 11(2)) only for use as intended; if your return rate is significantly above the usual level, we may exclude this voluntary service. We may also make use of our freedom to contract under § 2 and decline future orders or accept them only against advance payment. Returns based on statutory rights (cancellation, faulty goods) are not taken into account when determining the return rate; we do not penalise the exercise of your statutory right to cancel. Your statutory rights remain unaffected.

(3) On the grounds in paragraph 1 we may block or close customer accounts – including further accounts of the same customer. Contracts already validly concluded and your statutory rights remain unaffected.

(4) To prevent misuse and fraud we maintain an internal block list, limited to what is necessary and for a limited time; the legal basis, storage period and your rights arise from our privacy policy.

§ 15 Special Provisions for Traders (Business Customers)

Where the customer is a trader (business), the following applies in addition/by way of derogation: there is no right to cancel and no voluntary right of return; the risk passes on handover to the carrier; claims for defects become time-barred one year after delivery (except for claims under § 13(2) and recourse claims in the supply chain); we reserve title until all claims arising from the business relationship have been satisfied; for commercial transactions between both parties the duty to inspect and to give notice of defects without undue delay applies; the exclusive place of jurisdiction is Hamburg. Towards traders we are liable for ordinary negligence only in the event of a breach of material contractual obligations and limited to the loss typical for the contract and foreseeable; liability for indirect loss and lost profit is excluded in this respect; liability is additionally limited, per event of loss, to the net value of the order concerned. § 13(2) and § 13(4) remain unaffected.

§ 16 Content Provided by You

If you provide content to us (e.g. product reviews, photos or comments), you grant us a non-exclusive, royalty-free right to use, reproduce, distribute and adapt (as required by format) that content in connection with our offering for advertising and service purposes, and to grant non-exclusive sub-licences to third parties (e.g. review portals and social networks). You warrant that you hold the necessary rights and do not infringe any third-party rights. You may object to future use at any time; in that case we will remove the content from the media we control within a reasonable period.

§ 17 Data Protection

Information on the processing of your personal data – including health-related data in connection with your prescription and data used for credit, misuse and fraud prevention – is set out in our privacy policy. We process the prescription data required to manufacture your visual aid on the basis of your explicit consent given separately during the ordering process; details – including retention and any further optional uses – are governed by the privacy policy.

§ 18 Dispute Resolution (ADR)

We are not obliged, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration or alternative dispute resolution (ADR) body. If a dispute arises that we cannot resolve with you directly, you may nevertheless refer the matter to a certified ADR provider of your choice our participation in any such procedure remains voluntary. You may also use the "Contact us" details on our website to raise a complaint with us directly.

§ 19 Final Provisions

(1) These terms and the contract are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in the United Kingdom, this choice of law does not deprive you of the protection afforded to you by the mandatory consumer-protection provisions of the law that applies where you are habitually resident.

(2) Nothing in these terms affects your right, as a consumer resident in the United Kingdom, to bring proceedings in the courts of the part of the United Kingdom in which you are resident. Where you have no general place of jurisdiction in Germany, relocate your residence abroad after conclusion of the contract, or your residence is unknown at the time proceedings are brought, the place of jurisdiction is Hamburg, subject to the foregoing.

(3) The language of the contract is English.

(4) Should any provision be invalid, the contract remains valid in other respects; the invalid provision is replaced by the applicable statutory provisions.

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Edeloptics GmbH · Straßenbahnring 19a, 20251 Hamburg, Germany · Managing Director: Andreas Korsus · Hamburg Local Court HRB 108926 · VAT ID no. DE264070174 · As at: 01/08/2026